Refund policy

We want you and your little one to love what you ordered. If something's not right, here's how returns work:

Eligibility: Items can be returned or exchanged within 7 days of delivery, provided they are unused, unwashed, with all original tags attached, and in their original packaging.

Non-returnable items: For hygiene reasons, we're unable to accept returns on accessories such as bibs, socks, mittens, and booties unless they arrive damaged or defective.

Damaged or incorrect items: If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos of the item, and we'll arrange a free replacement or full refund — no questions asked.

How to request a return: Email [support email] or WhatsApp [support number] with your order number and reason for return. We'll confirm eligibility and share the return address.

Refunds: Once we receive and inspect the returned item, refunds are processed within 5–7 business days via bank transfer, or as store credit — whichever you prefer. For Cash on Delivery orders, refunds are issued via bank transfer since no original payment method exists to reverse.

Return shipping: Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrectly sent.

Sizing exchanges: Since sizing can vary between newborn and toddler ranges, we're happy to exchange for a different size within the 7-day window at no extra charge, subject to stock availability.

Support Line: +92 336 0606608